Your Personal Health Information

CarePartners collects personal health information to deliver service to you. CarePartners uses your information in the following ways:

for the provision of direct health care
to assist in administrative planning
for quality improvement activities such as surveys and research
for billing purposes
for risk management activities
as required by law

Your personal health information belongs to you and is protected by the Personal Health Information Protection Act, 2004.

A patient holding a tablet with a medical record on the screen.

HOW IT'S PROTECTED

CarePartners makes every effort to ensure that your information is accurate and protected against theft, loss, and unauthorized use or disclosure.

We have staff training and a comprehensive set of policies and procedures which directs how your information is collected, used, shared, and stored.

WHO CAN ACCESS IT

CarePartners only gives employees access to patient information if they require it to perform the duties of their job. If your services are provided through Ontario Health atHome, your personal health information will also be shared with Ontario Health atHome representatives, as required.

You have the right to access your personal health information or review it if you feel it is inaccurate.

To learn about how we use and protect your personal health information, read our Privacy Pledge.

PRIVACY CONCERNS?

If you have concerns about your personal privacy or our practices, you can contact:

CarePartners’ Privacy Officer at 1-866-885-7040 extension 2257 or email privacyinquiries@carepartners.ca
The office of the Information & Privacy Commissioner of Ontario at 416-326-3333 or visit ipc.on.ca

Browse other topics in the Guide to Living Well:

If you have questions, concerns, or feedback, please contact the office you normally deal with (closest to the patient’s home address). You can find all the contact information for this office in your Welcome pamphlet.