Patient Rights

As a patient, family member, substitute decision maker or caregiver, you have the right to expect that every Home and Community Care Support Services employee, Board member and contracted health service provider shall respect and promote your rights as follows:

1. To be dealt with in a respectful manner and to be free from physical, sexual, mental, emotional, verbal and financial abuse.
2. To be dealt with in a manner that respects your dignity and privacy, and that promotes your autonomy and participation in decision-making.
3. To be dealt with in a manner that recognizes your individuality and that is sensitive to and responds to your needs and preferences, including preferences based on ethnic, spiritual, linguistic, familial and cultural factors.
4. To receive home and community care services free from discrimination as per the Human Rights Code or the Canadian Charter of Rights and Freedoms.
5. A patient who is First Nations, Métis, or Inuk has the right to receive home and community care services in a culturally safe manner.
6. To receive clear information about your home and community care services in a format that is accessible to you.
7. To participate in the assessment and reassessment of your needs, as well as the development and revision of your care plan.
8. To designate a person to be present with you during assessments, and to participate in the development, evaluation and revisions to your care plan.
9. To receive assistance in coordinating your services.
10. To give or refuse consent to the provision of any home and community care service.
11. To raise concerns or recommend changes related to the services you receive, and with policies and decisions that affect your interests, without fear of interference, coercion, discrimination or reprisal.
12. To be informed of the laws, rules and policies affecting the delivery of home and community care services, including this Patient Bill of Rights, and to be informed, in writing, of the procedures for initiating complaints about the provider.

To file a complaint or share feedback with CarePartners, please email info@CarePartners.ca.

Patient Responsibilities

• Treat your health care professionals with respect.
• Ensure other household members and visitors to your home treat your health care professionals with respect.
• Never abuse your healthcare professionals. Abuse includes threats, yelling, hitting, or making sexual or humiliating remarks. Do not allow any household member or visitor to abuse your health care professionals.
• Participate in your care.
• Refrain from smoking or vaping tobacco, marijuana, or any other substance while CarePartners health care professionals are in your home.
• Ensure your driveway, walkway and stairs are safe and free of snow or ice.
• Ensure your home is free from hazards that might cause injury. This includes putting all pets in another room behind a closed door while CarePartners health care professionals are in your home.
• Be available at the scheduled time or notify CarePartners 
• of your need for an alternate visit time.
• Always obtain the consent of the health care professional before photographing or videotaping.

CarePartners reserves the right to refuse to provide service where there is a risk to the safety of our employees.